Refund & Cancellation Policy
Last updated: August 2026
1. Order Cancellation
Because campus restaurants begin preparing food shortly after an order is confirmed, orders can only be cancelled before the restaurant accepts and starts preparation. Once a meal is in preparation, cancellations cannot be guaranteed.
2. Missing or Incorrect Items
If you receive an incorrect order or if items are missing from your delivery, please contact our support team immediately at cartzainfo@gmail.com with your order details and photo confirmation. We will review and process appropriate adjustments or refunds promptly.
3. Delivery Issues
If a delivery courier cannot reach you after multiple contact attempts at your selected residence location, the order may be marked as uncollected. For verified courier-related delivery failures, full refunds or order replacements will be issued.